Terms & Conditions

Welcome to Basra Brothers Sanitary Store. By accessing or using our website (www.basratraders.com), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

• The website is owned and operated by Basra Brothers Sanitary Store, located at Chaudhry Market, Main Walton Rd, Near Defence Mor DHA, Lahore, 05444.

• By using this website, you confirm that you are at least 18 years old or have the consent of a parent/guardian.

• We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products & Services

• We specialize in sanitary fittings, tiles, pipes, and related construction materials.

• All product descriptions, images, and prices are provided for guidance and may vary slightly in appearance or availability.

• We reserve the right to discontinue or change products without prior notice.

3. Orders & Payments

• Placing an order confirms your intent to purchase the selected items.

• All prices listed are in PKR (Pakistani Rupees) and are inclusive of applicable taxes (if any).

• Payments can be made through the available methods mentioned at checkout.

• We reserve the right to cancel or refuse any order if fraud or misuse is suspected.

4. Shipping & Delivery

• Orders are processed within 1–2 business days.

• Delivery timelines vary depending on the location (please see our Shipping Policy).

• We are not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.

5. Returns & Exchanges

• Returns and exchanges are accepted under certain conditions (please see our Returns & Exchanges Policy).

• Items must be unused, undamaged, and returned in original packaging.

• Customized or special-order items are not eligible for return unless faulty.

6. User Responsibilities

• You agree not to misuse our website, including attempting to hack, spread viruses, or perform any unlawful activity.

• You are responsible for ensuring the accuracy of your personal and shipping details when placing an order.

7. Intellectual Property

• All content on this website—including text, images, graphics, and logos—is the property of Basra Brothers Sanitary Store.

• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Limitation of Liability

• Basra Brothers shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

• We make every effort to ensure accuracy, but we do not guarantee error-free content.

9. Privacy & Data Protection

• Your personal information is handled in accordance with our Privacy Policy.

• We do not sell or share your personal data with third parties without consent.

10. Governing Law

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.

• Any disputes shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.